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Ellie Powers-Boyle

Occupation
Program Manager for VirtuOz
Location
Paris
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Ellie's World

Fixing email is a lot of work.

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May 05

How to get help with your Hotmail problems

I get many messages from people who are looking for help with Windows Live Hotmail. I want to be sure all of you out there know about a new resource, the Hotmail Online Solutions Center. If you are having a problem with your Hotmail account, or have a question about how to make Hotmail work better for you, the Hotmail Online Solutions Center is a good place to start. Remember not to post your personal information, and good luck!

As a personal note, I'm not able to help directly with Hotmail issues anymore is because I moved out of the country several months ago to fulfill my dream of working and living abroad. Coincidently, the company where I now work, VirtuOz, makes virtual customer support agents. It's been very interesting to look at customer support issues from a different perspective, and I'm grateful for my previous experience of talking to Hotmail users and trying to make Hotmail better for them.

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May 07

Mary Ann Powers worked on the ENIAC

 
My great aunt, Mary Ann (Berry) Powers, passed away in April. In addition to being a nice person, she also had a cool and unusual career. As a young woman, she studied mathematics and went on to work on the ENIAC. She had some good stories that she told about her work many years ago. She didn't know that computers were going to end up where they did, but was always neat to hear about what the industry used to be like.
 
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December 15

I'm in "Google Gets Ready to Rumble with Microsoft"

The New York Times recently published an article about Google taking on Microsoft with a variety of different products.
 
 
It says:
 
Ellie Powers-Boyle, 25, a graduate of M.I.T., works on Microsoft’s Web e-mail products. In the last three years, she says, there have been a dozen significant upgrades of the Web e-mail product, and she has worked on three or four new features each time. “We iterate quickly,” she says. “For someone of my generation, the whole idea of waiting years to see if you made the right product makes no sense.”
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July 30

I'm on Channel 9 talking about scrum

I still can't ever find the stomach to watch myself in videos, but I did get interviewed by Grace Francisco, my co-chair of Women@Microsoft SVC about scrum and how the Windows Live Hotmail team has been using it.
 
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May 07

Windows Live Hotmail is out of beta!

I joined the Windows Live Hotmail team in August 2004, and have been working on Windows Live Hotmail (a.k.a. Kahuna) ever since. Today we finally got out of beta! We'd done some earlier pilots in certain markets and things went relatively smoothly, so today we are taking the plunge! When users sign up for new Hotmail accounts, they'll get Windows Live Hotmail.
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